News 2012

This Christmas we have prepared for you a custom-designed set of Winter Chat Icons which you can place on your website and share your holiday spirit with your customers, friends and colleagues. Translations in the following languages are available: French, German, Portuguese and Spanish. See the gallery at http://www.providesupport.com/product/chat-icons-winter-en.html

Now more burning hot keys are available to use within the Operator Console client. The keys provide quick access to the most commonly used commands and console menu items, such as login/logout, switching to away mode, opening the canned responses window etc. See the full list of supported shortcuts on our blog.

To make navigation through our site easier we have added a few extra blocks to our home page. They include a quick steps guide to starting the service (on the right) and highlights of the benefits and major features of the service (across the center). We hope this will make your experience with our website more pleasant and easy. We welcome your feedback!

Our chat image gallery is expanding and this time around we would like to treat you with new super cool and scary Halloween chat icons. See the images at http://www.providesupport.com/product/chat-icons-halloween-en.html. Happy Holiday from Provide Support!

Meeting the popular demand for the floating live chat button the feature has been added to Provide Support. The floating button is a simple effect which you can apply to any of your chat icons by adding a fixed position attribute to your chat button code. All you have to do is to check the box “Generate floating chat button code” below the chat code in your admin panel and set horizontal and vertical position for your button.

Our image gallery has been spruced up with new live chat icons for Easter and Passover holidays. We hope the images will help you create a holiday spirit on your website and share it with your customers. Check out our new arrivals here: http://www.providesupport.com/product/chat-icons-spring-en.html

You can now follow your proactive chat request with a greeting message by typing it into the chat room after hitting Call link. Your greeting will appear in the chat invitation window, similarly to a greeting sent via the standalone operator client.

See screenshot and read the details on our blog.

With new translations of our header images regional customization of your live chat account gets even easier. If you don’t have time to design your own header, you can use one of our images and serve your customers in their language. The images are now available in Chinese, French, German, Japanese, Portuguese, Russian and Spanish. See the gallery here: http://www.providesupport.com/product/header-pictures.html

Provide Support image gallery has been updated to several more languages for Live Chat Invitation background images. The available translations now include Chinese, French, German, Japanese, Portuguese, Russian and Spanish languages. See the gallery at http://www.providesupport.com/product/chat-invitation-bg-pictures.html

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