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Adding Live Chat button to a Theme footer
- To start integration process, please get your code for live chat button. You can do this on the My Account / Chat Button Codes page in your Provide Support account Control Panel. Select there our recommended 'Fully Featured Chat Button Code with Uploadable Online / Offline Images'.
- Then log into your AmeriCommerce admin, select there Storefront and follow Themes in the left menu
- Select there the part of the theme where you are going to insert the chat button code
- Click "Edit" below the theme
- We recommend adding the chat button code to the footer. Thus follow Theme / Footer section
- Select "HTML Editor"
- Insert the chat button code at the bottom of the page with the footer code
- Save changes
- Adjust the position of the live chat button in your Provide Support account on the Account Settings / Live Chat Window page
Adding Live Chat button with help of a custom widget
- Follow steps 1-4 from the previous instruction
- In the Theme Editor choose Footer and click "Widgets" there
- Add your Custom HTML Widget
- Find it in the list of Widgets and click "Edit" button for it
- Switch from text editor to HTML editor and insert the code for your live chat button
- Leave checkboxes "Do not create wrapper div" and "Do not start in WYSIWYG mode" unchecked
- Do not modify Widget Identifier. It is automatically generated by the system when a widget is created
- Add the name for your widget to the Widget Name field
- Leave "Hide Widget" and "Enable Merge Code" checkboxes unchecked
- Save changes and check how the live chat button looks on your website
