Live chat is a great customer support tool. It allows communicating instantly, is quick and quiet and equips agents with a set of great tools such as customers' monitoring and navigation, proactive chat, file transfer and many more. But how to get the most out of this tool? How to efficiently process customers' requests? How to deal with difficult clients? How to make customers happy?
In our articles we will cover these topics based on the experience of our own customer service team.